Sutton Benger Surgery
The Surgery, The Playing Fields, Chestnut Rd,sutton Benger, Wiltshire, SN15 4RP
28
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Sutton Benger Surgery
2022-08-08
Person
5
5
0
8th August 2022
On time appointment / no problems / good receptionist
Suggested improvements
All seems ok as is
18th August 2022
Response from Sutton Benger Surgery
Dear Patient - Thank you for taking the time to write this positive review. It is most welcomed and appreciated. With best wishes - Julie Taylor - Practice Operations Manager
Sutton Benger Surgery
2022-05-27
Person
5
5
0
27th May 2022
Very pleased quick appointment.
Suggested improvements
Nothing
27th May 2022
Response from Sutton Benger Surgery
Good Morning Dear Patient - Thank you for taking the time to leave this positive review. It is welcomed and appreciated, Best wishes - Julie Taylor - Patford House Partnership
Sutton Benger Surgery
2022-03-30
Person
4
5
0
30th March 2022
You cannot contact the surgery directly, you have to go through a centralised system which can take upwards of a minute for someone to respond. To request an appointment unless you have an existing problem you are told to complete a triage form and bearing upon what answers you have put is whether to get a face tio face appoinyment. Not a good system
Suggested improvements
Have a direct telephone line to the surgery
6th April 2022
Response from Sutton Benger Surgery
Good Morning Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. I would welcome the opportunity to discuss further so if you would like to email me direct on bswccg.php-complaints@nhs.net I would be happy to discuss your specific concerns. Many thanks - Julie Taylor - Complaints Lead, Patford House Partnership
Sutton Benger Surgery
2022-03-23
Person
2
5
0
23rd March 2022
It is not possible to get an appointment over the phone anymore at this surgery, a system check online form has to be filled in at the end of which there is an option to chose a face to face appointment. This is a waste of time and many of the questions either don’t apply or don’t include appropriate options for a meaningful response
Suggested improvements
Yes, bring back a system which focuses on patient care, where receptionists answer the phone quickly and there are sufficient appointments to offer people without having to fill in an online form
25th March 2022
Response from Sutton Benger Surgery
Dear Patient - Thank you for taking the time to leave a review. We are of course sorry to hear of your dissatisfaction with our patient care. As your message is anonymous I am unable to call you to discuss further but if you would like to email me on bswccg.php-complaints@nhs.net I would be happy to discuss further and try to resolve any queries. Many thanks Julie Taylor - Complaints Lead, Patford House Partnership
Sutton Benger Surgery
2022-03-17
Person
4
5
0
17th March 2022
I have been in pain for a week with my back and after visiting an Osteopath today I rang my doctors because (A l couldn’t get a renewed prescription because it was not on my repeats) and (B) I needed an opinion and pain killers for my back. I rang about 2pm and was given an appointment for 4.45pm. I was very much taken aback but very pleased. I attended and met a Doctor who I’ve never met before and whose name I do not know, but he was very helpful, listened to my problems and put my mind at rest with his diagnosis. He gave me a prescription which I will collect tomorrow from my Pharmacy. I just want to say Thank You for a great service. I’m the 1st to complain when things aren’t right but will always give praise when praise is due.THANK YOU.
Suggested improvements
I have said all I want. On this occasion you did very well. Wish it could always be like this.
23rd March 2022
Response from Sutton Benger Surgery
Dear Patient .... We are delighted to hear you had great care during the planning of and handling of your recent appointment. It was kind of you to take the time to write a review. It is very much appreciated. From all the staff of Patford House Partnership.
Resources
Short link to review Sutton Benger Surgery: http://iwgc.net/ejh6j